It's a shame that it's true for even one more person, let alone all those who won't bother to write about it. Someone else commented that they just don't care. YOU KILLED my customer LOYALTY to LINGO!!! Good Riddens! Dennis 92 I recommend you start looking for another job because the LEFT HAND isn't talking to the RIGHT HAND!! This is BY FAR the WORST customer service incident I have ever had!! Two months of back and forth and finally today I am told that the current equipment purchased by Impact isn't compatible with the Time Warner Cable equipment I am using. I have spoken with Sarah, Sierra, Sarah, Sierra, Brooklyn, Jeane, Asha, Kari, Autumn, Cody, and Vanessa R (Supervisor) If you see this post. The second time they even lied about shipping the equipment. I have had no less than 2 different Trouble Id's and they have sent me 2 different pieces of equipment. Instead of getting to the bottom of my problems.
I was Happy because I only had to call customer service 1 time in that span and they sent me new equipment and everything was back on line quickly! I have spoken with no less than 10 people at IMPACT-LINGO in the last 2 months and I honestly feel bad for the employees who work there. I was a Happy LINGO customer for 10+ Years.
#Lingo live complaints update
Not BBB accredited - No shock there I'll update this when I get my next statement. They changed to Lingo somewhere along the line.
By the way, they were called Birch Communications when I signed up. What I am able to get from him: Verizon didn't notify them (A lie, Verizon can't use the number until Lingo releases it - I waited several days for that to happen) I am suppose to still owe the bills + more to come which will include a $200 Early termination charge!!! Say I am under some other contract that they can't provide me with. Call again 15 minutes on hold - another guy I can't understand. Lingo continuing to bill me for a service they have not been providing for two months. Finally sick of them, switched the line over to a cell with Verizon. Couldn't bring myself to suffer through a useless episode with overseas customer service agent. The bill was for my gradually ever-increasing bill amount, the letter says I'm being charged another $20+ for some other taxes they had failed to include on my bill for the last year. Bogus taxes - unexplained "Other Charges" Got a letter a few months ago with a bill. Over the years, they have added about $25 to my bill. Ask if there is someone who can speak better English and am told "NO" Can't email me. Customer service person I can't understand. Of course they say they don't know anything about that. Never happened! Tried the customer service on that.
#Lingo live complaints free
I agreed to their services in 2018 with free first month and 6th month. After that it's accents you can't translate from call centers with a million other voices in the background. At least the guy who calls to hook you speaks your language. Horrible - Dishonest - Useless Customer Service - Lie about contracts They lie right off the bat when they call you.
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